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Fails/Facepalms


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Had a funny encounter today, made me think this would be a good topic for a thread.

 

Customer contacted me for help with his gaming PC. I get a lot of customers who know how to do some troubleshooting, but get stuck on the harder issues and just want advice to further their troubleshooting process. 

 

Texted back and forth, asked him some diagnosis questions. Learned he had a 3090. I asked him what the wattage of his power supply is... He responded back and referred to his power supply as a battery (this is a desktop)

That's when I suggested he just bring it to me for repair.

 

 

 

Minor facepalm, but you get the idea. I'm sure some of you have some good facepalm stories. 

 

 

 

Edited by UltraMega
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15 hours ago, UltraMega said:

Had a funny encounter today, made me think this would be a good topic for a thread.

 

Customer contacted me for help with his gaming PC. I get a lot of customers who know how to do some troubleshooting, but get stuck on the harder issues and just want advice to further their troubleshooting process. 

 

Texted back and forth, asked him some diagnosis questions. Learned he had a 3090. I asked him what the wattage of his power supply is... He responded back and referred to his power supply as a battery (this is a desktop)

That's when I suggested he just bring it to me for repair.

 

 

 

Minor facepalm, but you get the idea. I'm sure some of you have some good facepalm stories. 

 

 

 

Oh yeah, that's a good one.

 

When I was doing desktop support in 2010, the employees having issues would call the Help Desk and the Help desk would write up the ticket and then either send to tier 2 (remote support) or tier 3 (local desktop support). So we get a ticket that hit our queue that said "Blue screen issue", so naturally I take that as someone having a BSOD problem. I get up there and its a loose VGA cable and the screen is sort of tinted blue. We had started to get in monitors that had DVI and DVI cables so I just swapped it. Honestly I am glad it was that and not a BSOD, but just funny how people communicate issues which make you think its one thing and it's something entirely different.

 

Another time I was walking someone through some troubleshooting on the phone and I needed them to restart their computer. Well they said they did it and I mean this was 2010, these laptops were still using hard drives, so I am thinking no way you restarted in 5 secs fully. I go up there, turns out when I told them to restart, all they did was turn off their monitor and then turn it back on. 😂

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