Amazon customers can now file a refund claim under $2.5 billion FTC settlement. Here's how.

[Kaz]

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Amazon customers can now file a claim under its $2.5 billion settlement with the Federal Trade Commission, which resolved allegations of deceptive enrollment practices in the retailer's Prime shopping service. 

As part of the September 2025 settlement, Amazon is offering $1.5 billion in refunds to eligible customers, as well as paying a $1 billion civil penalty. The FTC had alleged that Amazon duped customers into signing up for Prime and made it hard for customers to cancel their membership. 

Amazon neither admitted nor denied the allegations as part of the settlement. Here's what to know. 

How do you file a claim in the Amazon Prime FTC settlement?

Amazon customers should go to the settlement website to file their claim. Although millions of eligible customers will receive automatic payments through the settlement without filing a claim, some will need to submit one, the site notes.

 

Amazon customers can now file a refund claim under $2.5 billion FTC settlement. Here's how.

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Eligible Amazon customers can now request a refund from a settlement over allegations of deceptive Prime enrollment practices.