So I do computer repair. I'm not super busy with it, more of a niche thing. Most of the customers who find me are looking for cheap repair because I advertise free diagnostics, they have or think they have a really specific issue and want to talk to someone about it to figure out what's going on, or they are gamers who are novice PC builders trying to get their first PC working.
Today though, I got a call from a customer who has an imac that failed to do an OS update. It's almost 7 years old so I figure the hard drive is probably failing since not much else would really cause this kind of issue, unless its just a software glitch in which case replacing the drive and reinstalling the OS should clear that anyway. It's also a standard hard drive to it's slow... So I quoted the customer for the repair, woulda been about $300 for labor and a replacement 1TB drive, not too bad for an imac I think. Then when she arrived it turned out the screen was cracked. Because it's an imac, the screen has to be removed to replace the hard drive and then re-glued back on after. Not always the case on older imacs but all the newer one are this way. You really can't just replace the glass on these things either, or at least I can't and I don't think hardly anyone else out there does it, so the whole screen needs to be replaced. Because it's an IPS screen for an imac, they are really expensive. The screen itself is $550. Then it turned out this imac actually has a 3TB hard drive and the customer is actually using most of it so they need to replace it with a 4TB ssd since there are no 3TB ssds and that is another $400. So just in parts the customer is spending almost $1000.
I didn't think they would want to do the repair with the cost of the screen but turns out they think that getting a new imac will be a lot more expensive, and they're probably right if they want one with a lot of storage. This is probably the most expensive repair I've ever done. Occasionally I get customers who want a custom build and they can spend more, but that's not for a repair so it's a little different. Just found it a kinda interesting.